Our Return Policy

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All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and the guyannes and designer tags attached to them (if applicable). This includes all packaging, accessories and authenticity cards/dust bags. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

 

For example, we may make a reduction in the following circumstances:

  • the product(s) have been used, worn, damaged or washed;
  • the designer and guyannes tag are not attached to the product(s) or have not been returned. Please note that the guyannes and designer tags constitute an integral part of each product; and/or
  • you have not returned any packaging which is considered an integral part of a product (such as a dust bag).

You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense.

Bags & Accessories

All designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Please handle light-colored bags and accessories carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.

Technology

Technology products should be returned in the original packaging.

Final Sale

Products marked as "Final Sale" cannot be returned or exchanged.

Late Returns

Your item(s) should be sent back to us within 28 days of receiving you order. Returns outside this timeframe may be accepted at the discretion of guyannes and may only be refunded as a store credit.

Colors

We have made every effort to display the colors of our products that appear on guyannes as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

OUR ADDRESS:

 

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21 Hobson Rd, Trumpington, Cambridge CB2 9EH